Resource Recruitment, Onboarding & Offboarding
The Problem: A global technology company with offices in multiple countries and the HR department of it manages a significant number of resource onboarding and offboarding processes every month. Due to the manual nature of these processes, they were facing challenges in terms of accuracy, efficiency, and compliance. They faced issues like –
- Manual Data Entry: HR personnel had to manually enter new employee information into the HR system, leading to errors and delays.
- Access Provisioning: IT setup and access provisioning for new employees took a significant amount of time and often resulted in delays in system access.
- Compliance: Ensuring that all necessary documentation was collected and that offboarding processes were compliant with company policies and legal requirements was a complex task.
- Data Security: Revoking access and collecting assets from departing employees was prone to errors, potentially leading to security breaches.
The Solution: The company decided to implement Robotic Process Automation (RPA) bots to streamline and automate their Resource Recruitment, Onboarding & Offboarding process after looking at the Process Discovery project outcomes and due-diligence reports which had the details related to the gaps in the processes, the manual efforts required to complete the processes, the number of FTEs working on each process, the volume of data being processed and the frequency of each process.
The Outcome: Total 25+ bots were deployed to complete the Account Reconciliation process within a period of 14 months. The company realized below benefits after the successful RPA implantation:
- Reduced Human Errors: The RPA bots performed 80% of all the process steps automatically, which left only 20% for human intervention. This implies that there was a reduction in human errors by 80%.
- Manual Efforts Saved: Total manual efforts were reduced by 40% per month.
- Cost Savings: Total dollars saved were ~250K per year.
Implementing RPA for resource onboarding and offboarding allowed this company to optimize their HR processes, reduce errors, and improve overall efficiency. The success of this case study underscores the potential of RPA to transform and enhance complex, repetitive HR tasks in a corporate environment.